Question: How do I order a Custom Pet Portrait?
Answer:
1) Decide which canvas size, how many pets, and if you would like a background before you order.
2) Find the specific portrait you would like in the "Buy Custom Pet Paintings" area, and then click on the item you want to buy.
3) Make sure you fill out the form, add your photos, and read all the information about your purchase.
4) Add portrait order to your cart, and place your order.
Question: What type of paints do you use? What do you paint on?
Answer: I use oil paints on stretched canvas. If I use something other then oil paints on an original artwork, it will be listed.
Question: What is Print On Demand (POD)?
Answer: “Print On Demand" (POD) items include all orders that have prints of my artwork on merchandise. These items are manufactured by Printful and Printify. The companies will make the product once it is ordered by you, the customer.
Question: Does it matter if the photo references are not digital for a custom order?
Answer: No. The photos can be sent in the mail too! Digital photos are preferred, but not required. Please, e-mail me at info@rebeccatianoonline.com to request the address you can mail your photos.
Question: How long does it take for your paintings to dry?
Answer: Depends on the size and colors used, but it can take anything from 2-5 days. Oil paints are slow drying paints.
Question: Will you paint a person in a custom painting?
Answer: Yes, I will paint a person by request only. Prices many differ from listed prices though.
Question: Can I still order a custom painting if I need a painting finished before three weeks?
Answer: It may be possible, but please e-mail me for exact answer. I may suggest purchasing a gift certificate instead.
Question: What does it mean that you reserve copyrights of a painting purchased?
Answer: It means I have the right to use the image of the painting in any way I decide. An example is using it for my social media pages, or marketing. In addition, it means you can't sell the image's rights to another party or use it for commercial use without my permission. I do give permission to buyers' to take personal photos with my paintings to show others my work. However, buyers making prints out of my artwork is considered against copyright law.
Question: What do you mean by a "background" when ordering a Custom order?
Answer: It means any background that has either an image, abstraction, or more then one color in it. If you order no background, you still get to choose the one solid color you want in the background.
Question: I have a few pets, but don't have them in one photo together. Can you use more then one photo to combine my pets together in a custom order?
Answer: Yes, I can use multiple photos to create what you have in mind. If you need to send me additional photos, please e-mail them to info@rebeccatianoonline.com
Question: I can't decide on a photo. Can you help me decide which one is the best photo?
Answer: Yes! Feel free to send me multiple photos, and I will tell you which one I think is the best one to work from. Please, e-mail me the multiply photos at info@rebeccatianoonline.com.
Question: How can I tell what photo is considered good for you to use and which one is bad?
Answer: In general no photo is 100% bad. However, the more detail in the photo, the better the painting will turn out. If you are not sure about a photo, I can help you decide on which photo to use as a reference.
Question: How long will it take to get my order?
Answer:
Shipping for Custom and Original Paintings
Currently, I ship only within the United States.
All custom orders and original paintings on this site include FREE USPS Ground Shipping. Some paintings may be hand delivered by me or an assistant, if address is within 10 miles of zip code; 19711. Ground shipping typically takes between 2-8 business days.
Please remember, there are an estimated 3-12 weeks turnaround time for all custom paintings. Turnaround time depends on content and size. The estimated time, your custom painting will take to arrive at your home will include turnaround time, and USPS estimated shipping time.
Turnaround Time (3-12 weeks) + Ground Shipping (2-8 business days) = Estimated delivery time it will take to arrive at your house.
The estimated delivery time is just an estimate, it’s not a guarantee. You may encounter shipping delays due to the pandemic or upcoming holidays. In addition, if I am backed up completing your order, a notification will be e-mailed to you. Unfortunately, sometimes there are things in my schedule I do not plan for as an artist and mother. Please, forgive me if there is a delay, because your order is very important to me.
Shipping for Print on Demand
“Print On Demand" (POD) items include all orders that have prints of my artwork on merchandise. These items are manufactured by Printful and Printify. Shipping prices for these items will be shown at checkout.
The estimated delivery time at checkout is just an estimate, it’s not a guarantee. You may encounter shipping delays due to the pandemic or upcoming holidays. In addition, these companies may have processing delays. The companies or I will do our best to alert you, if a delay arises.